Question 1

What ingredients are used in your handmade soaps?

Accepted Answer

Our handmade soaps are made with high-quality, natural ingredients such as vegetable oils (like olive oil, coconut oil, mango butter, shea butter), essential oils, natural colorants, herbs, and botanicals. We avoid harsh chemicals and synthetic fragrances to provide you with a gentle, nourishing product for your skin.

Question 2

Can people with sensitive skin use your soaps?

Accepted Answer

Absolutely! Our handmade soaps are designed to be gentle on sensitive skin. We use natural ingredients known for their soothing properties, including essential oils like lavender and calendula. We recommend patch testing any new product on a small area of skin to ensure compatibility.

Question 3

Do you use any preservatives in your soaps?

Accepted Answer

No, we do not use artificial preservatives. We rely on the natural preservative properties of our ingredients, such as essential oils, and make small batches to ensure freshness. Our soaps are best used within six months for optimal quality.

Question 4

Are your soaps cruelty-free?

Accepted Answer

Yes, all of our handmade soaps are cruelty-free. We do not use any animal-derived ingredients, and we never test our products on animals. We believe in creating ethical, sustainable products that are kind to both your skin and the environment.

Question 5

Can I use handmade soap on my face?

Accepted Answer

Yes, many of our soaps are suitable for facial use, but it depends on your skin type. We recommend looking for soaps that are specifically formulated for the face or those with ingredients that benefit sensitive skin, such as lavender or milk. If you have specific skin conditions, such as acne or rosacea, we suggest consulting with a dermatologist before use.

Question 6

What is the best way to store handmade soap?

Accepted Answer

To make your soap last longer, store it in a dry place away from water between uses. Use a soap dish that allows it to drain, preventing it from becoming soggy. You can also keep your soap in a cool, dry area until you're ready to use it.

Question 7

Do you offer custom-made soaps?

Accepted Answer

Yes! We offer custom soap-making services for special occasions such as weddings, events, or corporate gifts. You can choose the scent, colour and ingredients to suit your needs. Please contact us to discuss your requirements at [customerservice@reccouk.com](mailto:customerservice@reccouk.com).

Question 8

How long will my handmade soap last?

Accepted Answer

The lifespan of handmade soap depends on how often it’s used and how it’s stored. When stored properly and kept dry between uses, a bar of soap can last for several weeks to months. However, using the soap in a humid or wet environment may cause it to dissolve more quickly.

Question 9

What should I do if I have an allergic reaction to your soap?

Accepted Answer

Even though we use natural ingredients, some people may have sensitivities to certain plant oils or herbs. If you experience any irritation, stop using the soap immediately and consult a healthcare professional. For concerns about specific ingredients, contact us at customerservice@reccouk.com for more information.

Question 10

How do I know which soap is best for my skin type?

Accepted Answer

We offer a variety of soaps formulated to suit different skin types. If you have dry skin, look for soaps with moisturizing oils like olive oil or shea butter. For oily or acne-prone skin, soaps with ingredients like tea tree oil or charcoal may be beneficial. If you’re unsure, we’re happy to assist you in finding the best match for your skin.

Question 11

What are your order processing and shipping times?

Accepted Answer

We usually process orders within 1-2 business days. Shipping times depend on your location and the shipping method selected at checkout. We strive to ensure your products arrive quickly and safely. For any inquiries, contact us at customerservice@reccouk.com.

Question 12

Can I return or exchange my soap?

Accepted Answer

Due to the nature of our handmade products, we cannot accept returns or exchanges unless the product is faulty or different from what you ordered. If you have concerns about your purchase, please contact us immediately at [customerservice@reccouk.com](mailto:customerservice@reccouk.com), and we will work with you to resolve the issue.

Question 13

Do you offer gift wrapping?

Accepted Answer

Yes, we offer gift wrapping services for an additional fee. If you'repurchasing a gift, just let us know, and we’ll ensure it is beautifully wrapped and ready to give.

Question 14

Do you offer international shipping?

Accepted Answer

At the moment, we only offer shipping to domestic locations within the UK. We do not ship internationally, but we are exploring expanding our shipping options in the future. For updates, please check our website or contact us at [customerservice@reccouk.com](mailto:customerservice@reccouk.com).

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